Terms and Conditions
These Terms and Conditions apply to every website sale between George Henry & Co Limited and their customers. There will be no variations to these terms and conditions unless explicitly stated in writing by George Henry & Co Limited.
Content
While we endeavour to supply correct information on this website at all times, mistakes, errors and omissions may occur. George Henry & Co Limited take no responsibility for any loss or damage, direct or indirect, resulting from information contained on this site.
Pricing
Prices shown on the George Henry & Co Limited website are in New Zealand dollars. In some cases, the prices shown may only be valid on the website and not in store. We reserve the right to change or alter any prices at any time for any reason.
Payment
George Henry & Co Limited will accept full payment only for any online order. Payment can be made via a secure page using an SSL certificate with 128 bit encryption. Credit card details will be forwarded to George Henry & Co Limited for the processing of the order.
Warranty
Goods are warranted free from defective workmanship and material provided that the goods are unmodified in anyway and are used for the purpose intended by the manufacturer. The warranty covers replacement or repair of the product itself.
In some cases, specific product warranties come with the product and may need to be registered to become active.
Warranty will not be extended beyond that of the manufacturer’s warranty period or conditions. The warranty is limited to replacing or repairing any defective goods returned to George Henry & Co Limited in accordance with the procedure set out in these terms and conditions provided that George Henry & Co Limited is satisfied that the defects were defects in manufacture.
Delivery and Delivery Charges
Cost of delivery will be discussed pending the order process. We will liaise via email to discuss the options before processing your order.
Product range and availability
All efforts will be made to fulfil any order placed with George Henry & Co Limited. However, we accept no responsibility should we be unable to supply goods ordered for any reason.
Returns/refunds
Customers have the right to return any good deemed faulty in nature. The following conditions apply to returned items:
- Where goods are being returned due to a fault, they must be in original condition
- Proof of purchase must be provided
- Where return is due to a fault, the customer must contact George Henry & Co Limited within 7 days of receiving the product.
Exchanges
If the product is faulty or not suitable you may exchange it for the same product or something more suitable providing:
- The goods exchanged are to the same value or less as the product that was originally purchased
- The goods deemed unsuitable are in original condition and not opened or damaged in any way.
Privacy
- Personal Information
Through normal business, George Henry & Co Limited may collect customer information including contact and delivery details, purchase history and credit card details.
This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in cases where the information is necessary to carry out the transaction entered into by the customer. - Customer Consent
Customers who do not wish to have any personal information collected and used for any other purpose other than that required to complete the transaction will need to express this in writing at the time of purchase. - Access to Personal Information
Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.
Security
- Our secure payment page is protected by SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
